REI

REI! This place is like Costco for outdoors people! You always say you're going to go in and buy one thing and then you walk out a couple hundred dollars poorer at the end of the experience! The salesperson that helped me was very knowledgeable and pointed me in the right direction. If you are a member you can get a deep discount using your dividend points and also the REI return section is a great place where you can find great deals as well. Overall I give REI a five out of five stars for ambience, selection of products, knowledgeable staff, and reasonable prices. Until next time this is Robbie the Review Guy wishing you success on all of life's adventures!

I am thrilled to share that I had an incredible experience shopping at REI in Northbrook! As someone who loves the outdoors, I was blown away by their selection of running shoes and outdoor clothing and gadgets. The staff at REI in Northbrook were incredibly friendly and knowledgeable, and they helped me find the perfect gear and apparel for my next adventure. Their passion for the outdoors was infectious, and it made my shopping experience truly enjoyable. The store itself was well-organized and easy to navigate, with plenty of space to try on clothing and shoes. The displays were attractive and well-stocked, with a wide variety of options for every type of outdoor activity.

I swung by a few moments ago to return an online purchase. I also decided to look around and was impressed at the amount of items they have from various brands. What I didn’t care for was being asked if I needed help two times within a 5 minute period of looking around. I saw a few other Caucasian customers in the store and they were not asked if they needed help. Hmmmm… I ended up buying some travel compression bags but moving forward not in a rush to come back here. I’ll leave it to the folks of Northbrook to give them business. Only giving 3 stars because of the size, selection of items.

Excellent experience this week. Ordered two kids co-op bikes online. Got a phone call right away about our requested time of pick up. Arrived to pick up without any issues and was actually able to switch to a smaller profile bike on-site and brought them home to a very happy birthday recipient. The other bike hasn’t been used yet but it looks amazing and hoping to test it out on a warmer day.

Pretty upset about my recent experience here. I went in looking for a lawn chair for my toddler after doing research and seeing they sold good quality kid's lawn chairs here. I was wanting one for my toddler after he tried to climb in and out of mine recently. When I came into the store, they had about 10 chairs out. I assume so you could test sit in them? We found the kid's chairs, but I thought I would let my toddler try the other chairs to see if he liked any of the others. But also, as a parent, I personally try and make things fun for my kid, when reasonable. So there was a swinging chair I let my toddler try out. I was right in front of him, supporting the chair, letting him swing in it. This worker saw us about 20 feet away and yelled "THAT'S NOT FOR KIDS! THAT'S NOT FOR KIDS!" I will admit it was her being more frantic, and to give her the benefit of the doubt, possibly concerned? She did come over and said again "That's not for kids." Then explained a bit how it can flip kids over so that's why she tries to let people know. And that made sense. But I just didn't appreciate being chastised like I'm some immature teenager messing around. And even though she explained eventually, she still probably could have went about this with a lot better tact. I'm in my 30s. I'm not a child. Also, if this happens a lot, maybe they should put a sign that says it's not for kids. Mean while, my child tried the "kid's" lawn chair which he ended up falling multiple times because it was so light weight it wasn't substantial enough when he tried to back into it and sit down. So ... you tell me which is safer? And what if I bought the chair myself, she wouldn't have known if my kid used it or not when I went camping or to a sporting event. Again, if this was such a big deal, a sign should be there not to sit in it or not for kid's to sit in it. Not exactly a great store experience when you are embarassed trying to buy a lawn chair.